Done AI
AI that does the coordination grunt work
Done's AI runs on live installations every day. It reads photos of electrical cabinets before anyone drives to site, watches every customer conversation for urgency, and works out from an electricity bill whether an installation needs a grid pre-notification.
Photo analysis
Know the site before anyone drives there
The customer photographs the electrical cabinet in the app's pre-check. Done's AI reads the photos and answers the questions that decide whether an installation is simple or expensive:
- Which electricity meter is installed, make and model
- What the fuse box looks like and its capacity
- Whether there is space for more breakers
- Which extra costs are likely, before anything is booked
Findings land on the job for the installer and your team. The result is quotes that hold, installers who bring the right materials, and fewer second visits.
Chat triage
No customer message slips through
Hundreds of parallel installations mean thousands of chat messages. Done's AI reads each one, scores whether it needs a reply and how urgent it is, and opens an escalation case when an installer hasn't replied in time. Your team stops scrolling chat logs and handles the exceptions that need them.
- Every message scored for reply-need and urgency
- Escalation cases created automatically for overdue replies
- Urgent issues land in Done Inbox with the full conversation attached
Grid pre-notification
From electricity bill to föranmälan decision
In Sweden, some installations require a pre-notification (föranmälan) to the local grid operator, and the rules differ across 150+ operators. The customer photographs their electricity bill. Done's AI extracts the grid operator and subscription details and checks them against the database behind Nätägare.se, the open industry resource Done maintains, to determine what notification is needed.
- Bill details read automatically from a photo
- Matched against 150+ Swedish grid operators
- Pre-notification requirements determined per installation
The AI flags. People decide.
Automate the coordination work that eats hours, and put people where judgment matters.
No decisions by the AI
It never approves a quote, cancels a job or promises a customer anything. It surfaces findings and routes them to the person responsible.
People handle the exceptions
With the routine handled, your team's time goes to the installations that need a person: edge cases, upset customers, tricky sites.
No separate AI tool to watch
Photo findings sit on the job, and overdue replies open as cases in Done Inbox, where your team already works.
Frequently asked questions
Put AI to work on your installations
See photo analysis, chat triage and grid checks running on real installation flows.
Contact sales