Can Done handle both new installations and service?

Yes, on one platform. Installations of chargers, batteries and heat pumps sold with your contracts and service of the charging infrastructure you operate share the same data model.

How does Done support our SLA commitments?

Every case carries timestamps, status history and documentation, so you can track adherence live by region and partner. For reference: 80% of customers reach an available installer the same day and 50% within two hours.

What documentation do we get for audits?

A structured report with photos for every job, electrical safety documentation (in Sweden, per Swedish regulations), and a full trail of communication and approvals per case, exportable to your systems.

Does it work with our mix of hardware brands?

Yes. Report templates and article lists are set up per product, so charge points from different manufacturers run in one flow. E.ON Drive's agreement covers several manufacturers.

Can we use our own installers?

Yes. On Done Platform your own installers and subcontractors work in Done's apps, with Done's network as extra capacity. If you'd rather hand the installers over, Installation Services and Full Service cover that. The offers page compares the three.

For energy companies

Energy contracts sell the hardware. Installation decides the experience.

Energy companies sell chargers, batteries and heat pumps alongside their contracts. Done installs them and services the charging infrastructure you operate, with documentation on every job. Done already services around 6,500 charge points for E.ON Drive.

Contact sales Service and maintenance

Installations

Sold with the contract, installed by Done

When a customer signs a contract with a charger or battery attached, the installation is what they'll remember. Done takes the order from your sales flow, matches a vetted installer, and runs scheduling, customer communication and documentation through to completion.

Orders arrive via the Partner API or are entered in Backoffice
Fixed prices, plus price lists for extra work the customer approves in the app
VAT handled on the invoice, plus the green-tech deduction in Sweden
80% of customers reach an available installer the same day

Installation orders in the Done platform

Service and maintenance

Service for the charge points you operate

If you also operate charging infrastructure, Done runs its service and maintenance in the same system as your installations, with a report from every visit.

Preventive maintenance and fault cases in one system
Route-planned annual inspections
Documentation per charge point, ready for audit
Charge points from different manufacturers in one flow

SLAs you can put in a framework agreement

A framework agreement depends on terms being met and on proof that they were. Done records both on every case.

SLA follow-up with live status by region and partner
Audit trail on every case: who did what and when, with photos
Electrical safety documentation (in Sweden, per Swedish regulations)
Deviations handled through quotes approved before work starts
A customer rating after every installation
Subcontractor self-billing handled correctly, including reverse VAT in Sweden

Customer story

E.ON Drive runs charge point service on Done

Under a framework agreement, Done services and maintains E.ON Drive's charging infrastructure across Sweden, including sites owned by E.ON Drive's customers. The charge points come from manufacturers such as Garo, Zaptec, ChargeStorm, Charge Amps and Alfen.

Around 6,500 charge points under one framework agreement
Automated case handling and route-planned annual inspections
Full visibility into every ongoing assignment

An installer from the Done network mounting a charger

“To grow sustainably and safely, service and aftermarket operations need to be as smart as the charging solution itself. With Done, we gain a digital partner that helps us ensure high quality and quick response times for customers across the country.”

Fredrik Kryhl

Head of E.ON Drive Sweden