How does Done decide which installer gets a job?

Installers are ranked by actual driving distance and time to the site and filtered on the skills and certifications the job type requires. The best match gets the offer first. If they pass, it moves to the next.

What does the installer see in an offer?

The location, the scope and what the job pays, by SMS and push notification. Installers know what they are signing up for, which is why accepted jobs rarely bounce back.

Can we keep dispatching manually?

Yes. Some teams run fully automatic dispatch, others want a coordinator to confirm every assignment. You choose per job type.

Does this work with our own installers and subcontractors?

Yes. Employees, subcontractors and Done's network all go through the same matching. Assign to named people, open offers to a pool, or pass jobs to the network when you run out of capacity.

How fast do customers get an installer?

Across the Done network, 80% of customers reach an available installer the same day and 50% within two hours.

Scheduling & Dispatch

The right installer on every job, automatically

Done ranks installers by driving time to the site and the skills the job needs, then offers the job to one installer at a time until someone accepts. Coordinators stop calling around, and the installer sees the job and the pay before saying yes.

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Installer matching and scheduling in Done Backoffice

80%

Of customers reach an installer the same day

50%

Reach one within two hours

500+

Vetted installers in the network

How matching works

Matched on driving time and skills

Done ranks candidate installers by actual driving distance and time to the site, filtered by the skills the job requires. The best match gets first right to claim the job. If they decline or don't answer in time, the offer moves to the next in line. Installers only see jobs they can actually take, so there are no stale job boards and no double bookings.

Ranking on real driving time to the site
Skill filters, so only qualified installers get the offer
One offer at a time, with a time limit before it moves on

Map of the Done installer network across Europe

Tools for the coordinator's day

What the coordinator works with, and what the installer sees when an offer lands.

Offers that show the pay

Installers get each offer by push and SMS, with the job and what it pays, before they accept. Jobs accepted on full information tend to stay accepted.

A calendar built for field work

Installation dates, site visits and tentative bookings in one calendar, for one installer or a whole team.

Jobs and installers on one map

Spot clusters, plan routes and see where coverage is thin before it becomes a backlog.

Automatic or manual, per job type

Let Done dispatch end to end, or have a coordinator confirm each assignment. Set it per job type and change it whenever you like.

Any mix of installers

Your own team, subcontractors and the Done network

The same matching works for whoever does the job: your employed installers, your subcontractors, or Done's vetted installer network. Mix them as volumes change.

Assign jobs to named people or open them to a wider pool
Installer companies work as teams, with shared calendars and roles
Pass jobs to the Done network when your own capacity runs out
The same job view, chat and reports, whoever installs

Frequently asked questions

Keep exploring

Order Management

Every installation, from order to review, in one order book.

Learn more

Installer App

Where offers land: accept, plan and report from the field.

Learn more

Communication

Chat and calls on the job, so bookings don't stall on phone tag.

Learn more

Stop dispatching from a spreadsheet

See how matching on driving time and skills fills your calendar with confirmed jobs instead of voicemails.

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