How are Done calls different from sending a meeting link?

They behave like phone calls. The call rings on the lock screen, missed calls show up in a call history, and there is nothing to schedule or forward. That is what makes video practical for field work.

Can we see conversations when a subcontractor handles the job?

Yes. Every conversation belongs to the job and is visible to you, whoever performs the work. No customer conversation ends up in a channel you can't see.

What does the AI triage actually do?

It scores every customer message for urgency and watches response times. If an installer doesn't reply to an urgent message in time, the conversation escalates to a person, so problems surface while there is still time to fix them.

Is the history kept after the installation?

Yes. Chat, calls, photos and documents stay on the job, which makes warranty claims straightforward to settle months later.

Communication

Every conversation, attached to the job

When the customer texts one number and the installer calls from another, the retailer hears about the problem a week later. Done keeps chat and calls on the job itself, where your team can see them, so nothing important happens off the record.

Contact sales See the Customer App

Chat

A photo of the fuse box beats ten minutes on the phone

Every job has one thread where the customer, the installer and your coordinators talk. Photos, video, documents and voice notes go straight into it, and the history stays on the job.

Photos and video straight from the customer's phone
Manuals, protocols and quotes attached in the thread
Voice notes for installers with their hands full
Full history on the job, searchable later

Chat between customer and installer in Done

Calls

Video calls that ring like phone calls

Video meetings need links, calendars and luck. A call in Done works like a phone call: tap to call, it rings on the other person's lock screen, and missed calls show up in a call history. That is what makes video site assessments practical at volume.

Rings on the lock screen on iOS and Android
Call history for missed and returned calls
No meeting links to send, forward or explain
Calls logged on the job, visible to your team

Audio and video calling in the Done apps

Full visibility

Subcontracted work, without the silence

Handing a job to a subcontractor usually means losing sight of the customer. In Done, every chat and call stays on the job and stays visible to you, whoever does the work. When an urgent customer message goes unanswered, Done's AI escalates it to a person before it turns into a complaint.