Heat pumps
No two homes heat the same. Your rollout still has to scale.
A heat pump job is scoped by the house: the existing heating system, where the units can go, noise, piping and electrical capacity. Done runs the site survey in the app, keeps the heating, plumbing and electrical work on one timeline, and adds installer capacity when the season peaks.
Virtual site surveys
The site survey happens before the van does
A heat pump quote is only as good as the survey behind it. Done runs a structured virtual survey in the app: the customer shares photos and shows the home on a video call, with no meeting links and no separate tools. Scope and price are set before a van is booked, and physical visits are kept for the homes that really need one.
- A structured checklist guides the photo and video survey, and everything is saved on the job
- Anything outside the standard scope is quoted and approved in the app before work starts
- Fewer wasted site visits and a shorter wait from order to installation date
What the survey establishes
The site conditions that drive heat pump scope, captured before anything is scheduled.
- The existing heating system, and whether the heat pump replaces or complements it
- Indoor and outdoor unit placement, with photos of the actual spots
- Noise: distance to neighbors, bedrooms and the property line
- Piping runs, condensate drainage and what the plumbing side requires
- Electrical capacity, fuse size and the condition of the fuse box
- Access: how the new unit gets in and the old equipment gets out
Multi-trade coordination
Heating, plumbing and electrical in the right order
A heat pump installation is rarely one person's work. Done keeps the whole job on one timeline, matched to installers with the right qualifications and scheduled in calendar and map views. Every photo, decision and document stays on the job instead of in someone's inbox.
- Matching on qualifications sends the job to crews that can handle the full scope
- Calendar and map views keep jobs with several visits in order
- Customer, installer and your team talk in one chat, with photos and video
- Every quote, approval and report stays attached to the job
Seasonal capacity
Capacity that follows the heating season
Heat pump demand follows the seasons, and replacements peak when old units give up in the cold. An in-house team sized for January sits idle in June. Sized for June, it can't keep up in January. On Done you run your own crews and add installers from a vetted network of 500+ when the season turns.
- Your own crews and network installers in the same flow, with the same data
- Matching on location and qualifications finds the right installer fast
- Move between Done Platform, Installation Services and Full Service without migrating data
What homeowners notice
Also part of every heat pump job
From the tax deduction on the invoice to a service history that starts on installation day.
Reports that hold up for warranty
Structured installation reports with photos. A PDF per job, a webhook to your systems, and a service history that starts at installation.
ROT deduction in Sweden
In Sweden, the deduction is applied directly on the customer invoice and checked against Skatteverket with BankID. No manual claims handling.
The homeowner sees every step
The customer app shows live status, the chat with the installer and any quote waiting for approval.
AI watches response times
Chat triage scores the urgency of every customer message and escalates when an installer doesn't respond in time.
Frequently asked questions
Keep exploring
Take the survey bottleneck out of your heat pump rollout
Tell us how you survey and staff heat pump jobs today. We'll map out what changes when the survey moves into the app.
Contact sales