Does the customer have to download an app?

No. The Customer App also runs in the browser, with the same tracking, chat and approvals as on iOS and Android.

Does the app carry our brand or Done's?

The app is Done's, but your customers see your offer and your prices, and quotes show that they are made on your behalf. It is designed to feel like part of your service, so the installation reads as a continuation of their purchase from you rather than a handoff to a third party.

What happens to the photos customers upload in the pre-check?

They attach to the job, so the installer sees them before accepting and arriving. Done's AI also analyzes the photos of the electrical cabinet and flags likely extra costs before anyone drives to the site.

Can customers approve extra work in the app?

Yes. The installer sends a quote built from your price list, the customer reviews the lines and approves in the app, and only approved costs can be invoiced.

Does every customer rate the installation?

Every customer is asked to. Across 20,000+ installations, the average rating is 4.8 out of 5.

Done Customer App

An installation that feels like part of your service

After checkout, the typical installation journey is an SMS link to a web form, then silence. The Done Customer App gives your customers live tracking, direct chat with the installer, and approvals in one place, with your offer and your prices. On iOS, Android, and the web.

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Done Customer App showing live installation tracking

Why it matters

Your customer bought from you, not from a subcontractor

When the installation is handed off, most brands go quiet. The customer gets calls from unknown numbers and has no idea what happens next. Done keeps the customer informed from order confirmation to final review, in an app designed to feel like part of your service.

The customer always knows the next step and who is coming
Every chat, call and approval in one timeline

Customer experience views in the Done platform

Everything about the installation, in one app

No portals to log in to and no PDFs buried in email.

Live tracking

A timeline shows where the installation stands: order received, installer matched, date booked, installed, invoiced.

Chat with photos and video

Customers chat directly with the installer and support, and show the problem instead of describing a fuse box over the phone.

Calls that ring

Audio and video calls ring on the lock screen like a normal phone call, with a call history. No meeting links.

Photo pre-check

Guided steps help the customer photograph the electrical cabinet and the site, so the installer arrives prepared.

No surprise bills

Approvals and invoices the customer can trust

Nothing sours an installation like a bill the customer never agreed to. In the Customer App, extra costs are quoted before the work happens, approved by the customer and invoiced exactly as approved.