Done Platform
Run your own installers on software built for installations
Done Platform is for companies with their own installers or subcontractors. Orders, dispatch, customer communication, quotes and invoicing run in one system, and Done's network of 500+ vetted installers is there when you need more capacity.
The usual setup, and where it breaks
A typical installation operation runs on a dispatch spreadsheet, a shared phone, a pile of subcontractor invoices and a field-service tool that was built for something else. It holds until volume picks up.
Dispatch in a spreadsheet
Jobs are assigned by copy-paste and availability lives in one coordinator's head. When a customer asks what happened, there is no record to show them.
Phone tag with customers
Customers call to ask when the installer is coming. Installers call to ask about the site. None of it is logged on the job.
Invoice piles at month end
Subcontractor invoices to match against jobs, extra work nobody approved in writing, and disputes that eat the margin.
A field-service tool that doesn't know installations
Generic field-service software wasn't built for installation projects, so photo pre-checks, the green-tech deduction and installer self-billing end up as workarounds.
One system from order to invoice
Coordinators, finance and management work in the same Backoffice. Every installation is an order with its own history, documents and messages.
Order management
Orders arrive through the API, an integration or manual entry, with status, history and documents in one place.
Dispatch and scheduling
Offer jobs to your own installers, subcontractors or Done's network based on location and skills. Plan in calendar, map or list view.
Customer app and Inbox
Customers track the job, chat and approve quotes in the app. Every message, photo and call lands on the right order in Inbox, and AI triage flags what's urgent.
Quotes for extra work
Installers build quotes from your price lists and the customer approves in the app. Only approved costs can be invoiced.
Invoicing and payouts
Customer invoices and subcontractor self-billing are generated automatically, with the right VAT. In Sweden, reverse VAT and the green-tech deduction are handled on the invoice too.
Analytics
Lead times, SLA adherence, ratings and volumes per region and partner, updated live.
Extra capacity
Your installers first. The network when you need it.
Jobs go to your own installers and subcontractors by default. For demand peaks, coverage gaps or a new region, you offer the job to Done's network of 500+ vetted installers. Network jobs use the same app, reports and price lists as your own.
- Own installers, subcontractors and Done's network in one dispatch view
- Open a new region without first signing local contractors
- The same installer app, report templates and quality bar for everyone
- The platform works in any country; talk to us about network coverage in your markets
Who does what on Done Platform
You run the operation. Done provides the software and the extra capacity.
Done provides
- Backoffice for orders, dispatch, Inbox, quotes, invoicing and analytics
- The customer app and installer app (iOS, Android and web)
- Partner API and integrations with tools like Shopify, WooCommerce and Fortnox
- Access to Done's network of 500+ vetted installers
You handle
- Recruiting and managing your installers and subcontractors
- Dispatch and customer communication, in the platform
- Ordering material for each job
- Being the seller: invoices go out in your name and warranty claims come to you
Want to hand over more? With Installation Services, Done recruits and manages the installers and handles customer communication. Full Service adds the material, the invoicing and the warranty claims. All three offers run on the same platform, so you can switch without a migration.
Trusted by
Customer story
Elbilsvaruhuset.se: own installers and Done's network in one system
Elbilsvaruhuset.se, one of Sweden's fastest-growing companies in EV charging and energy storage, runs its installations on Done. With thousands of installations behind them, they dispatch their own crews and add network capacity where they need it.
- Own crews and Done's network, dispatched from one system
- Done integrated with their in-house CRM
- Customer invoices and installer self-billing exported to Fortnox
- Fixed prices, with add-ons the customer approves in the app
“Done has become a core part of how we run installations as our business grows. The platform makes it simple to coordinate our own crews and add capacity from Done's network where needed. As volumes rise, we get scalability without losing control, and a customer journey we can follow in real time.”
Filip Sernhede
CEO, Elbilsvaruhuset.se
Frequently asked questions
Keep exploring
Walk us through a week of your orders
Bring what you have: the spreadsheet, the shared inbox, the subcontractor list. We'll show you the same operation running on Done.
Contact sales