For OEMs
Your reviews are only as good as your worst installation
You build a good charger, battery or heat pump, and then an installer you've never met writes the review. With Done you sell installation together with the product, with a documented report for every unit and no installer organization to build.
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Point of sale
Installation in your checkout, at a fixed price
The Partner API puts installation into your checkout and order flow. An order is created when the customer buys, statuses sync both ways, and webhooks keep your systems and your own customer communication up to date.
- Article and pricing API for fixed-price installation in checkout
- Orders created with your own reference IDs, so nothing is created twice
- Webhooks when an order is matched, scheduled, reported, completed and invoiced
- Two-way status sync with your CRM, ERP or e-commerce platform
Customer experience
The customer follows every step in the app
After the purchase, the customer tracks the installation in an app designed to feel like part of your service: live status, chat with photos and video, quote approvals and the final report. No calls from unknown numbers.
- Live status from order to completed installation
- Chat and video calls in the app, no meeting links
- Extra work quoted and approved before it can be invoiced
- A customer rating after every installation
Documentation
A report for every installed unit
Warranty claims and audits are decided on paperwork. Every installation produces a structured report with photos, built from your templates, and the unit is registered to the right account on site.
- Report templates per product, with required photos
- Fields for serial numbers and site details, defined in your template
- Registration credentials in the installer app, so units end up on the right account
- A PDF per unit, plus a webhook to your systems
- Electrical safety documentation (in Sweden, per Swedish regulations)
The network behind your product
Customer stories
Hardware brands that sell installation with the product
E2Charge, from Malmbergs, launched a charger-and-installation offer without building an installer organization, and has completed hundreds of installations with Done at 4.7 out of 5. Tesla customers in Sweden add a Wall Connector with installation when they order the car, at a fixed price that includes the green-tech deduction.
- E2Charge: full visibility from sale to completed installation
- Tesla: Wall Connector and installation added at vehicle order
- Both run on Done's platform and installer network
“As more hardware players go directly to consumers, the installation stage becomes business critical. Without structure and follow-up, you lose both margin and brand value. Together with Malmbergs, we demonstrate how the installation business can be industrialized without compromising quality.”
Malin Granlund
Founder & CEO, Done
Frequently asked questions
Ship the installation with the product
In 30 minutes we'll show you how installation works when it's sold with your product, from checkout to the report for each unit.
Contact sales