Service & maintenance
The installation was day one. The next ten years are service.
Done runs service for entire charging networks: route-planned annual inspections, fast dispatch when something breaks and a service record for every charge point. It all runs on the same platform and installer network that handles installations.
Preventive
Annual inspections, planned like a logistics operation
Inspecting thousands of charge points one ad-hoc booking at a time is how aftermarket programs drown. Done plans inspection rounds by geography, batches nearby sites into efficient routes and documents every unit in a multi-item report, so one visit covers a whole garage instead of a single charger.
- Structured checklists per hardware brand and site type
- Every inspection visible to your operations team as it happens
- A complete service history per unit, ready for audits and warranty claims
Reactive
When a charger goes dark, the clock starts
Done turns the fault report into a case, sends it to the nearest qualified installer and tracks it against your SLA. When someone asks what happened, the whole trail is on the case.
- Cases come in and are prioritized in Done Inbox, linked to the affected site
- Dispatch by distance and qualification, not by who answers the phone
- SLA tracking that flags a case before the deadline passes
- The fix is documented with photos and parts used in the service record
“To grow sustainably and safely, service and aftermarket operations need to be as smart as the charging solution itself. With Done, we gain a digital partner that helps us ensure high quality and quick response times for customers across the country.”
Fredrik Kryhl
Head of E.ON Drive Sweden
Frequently asked questions
Keep exploring
Keep your network online
Send us your site list and SLA terms, and we'll sketch how inspection rounds and repairs would run across your network.
Contact sales