Full Service
You sell. Done delivers, installs and invoices.
Full Service is for companies that want to offer installed products without running the delivery. Done orders and delivers the material, installs with its vetted installers, invoices your customer and is the merchant of record, so support and warranty claims come to Done.
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What Full Service covers
Everything in Installation Services, plus the material, the invoicing and the warranty claims.
Done handles
- Recruiting and managing the installers: 500+ in the network, each through a 9-step vetting process
- Matching, scheduling and all customer communication
- Ordering and delivering the material for each installation
- Quotes for extra work, approved by the customer in the app
- Installation reports with photos and electrical safety documentation
- Invoicing your customer, with the green-tech deduction applied in Sweden
- Support and warranty claims, as merchant of record
You handle
- Selling the offer, in store or online
- Setting up products and fixed prices together with Done
- Following every order, message and report in real time in Backoffice
Want to keep the material and invoicing in-house? Installation Services covers the installers and customer communication, and on Done Platform you run your own installers on Done's software. All three offers run on the same platform, so you can switch without a migration.
Merchant of record
Done invoices your customer and takes the warranty claims
You market the offer, and Done is the seller on your customer's invoice. As merchant of record, Done answers the support questions and handles the warranty claims, so none of it lands with your team.
- In Sweden, the green-tech deduction is checked against Skatteverket via BankID and applied on Done's invoice
- Extra work is invoiced only after the customer approves the quote in the app
From signed agreement to first installation
Getting started means setting up your products and connecting your orders. There's no one to hire.
Set up your products
Together with Done, you define products, fixed customer prices, price lists for extra work and report templates.
Connect your orders
Orders arrive through the Partner API from your checkout, or your team enters them in Backoffice. The customer is notified right away.
Done delivers
Material, installer, scheduling, customer communication, documentation and invoicing. You follow each order in real time.
The installer network doing the work
Customer stories
Brands that sell installation without running it
Tesla customers in Sweden can add a Wall Connector with installation when they order their car. The order goes straight into Done, the customer picks a time, and a certified installer does the job at a fixed price that includes the green-tech deduction. E2Charge, from Malmbergs, launched its charger-and-installation offer on Done without building an installer network of its own.
- Tesla: Wall Connector and installation added at vehicle order, across Sweden
- E2Charge: hundreds of installations across Sweden, rated 4.7 out of 5
“When we launched E2Charge, it was important for us to ensure a fully functional end-to-end solution for the customer, not just the product. Installation is a critical part of the experience. With Done, we get the structure and follow-up required for quality and scalability.”
Stefan Andersson
CEO, Malmbergs Elektriska AB
Frequently asked questions
Keep exploring
Sell the product. Leave the delivery to Done.
We'll walk one of your orders through Full Service, from checkout to an installed, invoiced and documented job.
Contact sales