For companies with their own installers: run every installation in one system, with Done's network when you need more.
- Backoffice, customer app, and installer app
- Bring your own installers
- Access to Done's 500+ vetted installers
Offers
The right setup depends on who you are
Done has three offers, built for different kinds of companies. Which one fits depends on what you sell, what you already handle yourself today, and where you want to take it. Some companies only need the platform. Others hand the whole installation to us.
Who each offer is for
Not a ladder where one option is the premium version of another. Three offers for three different situations.
Done Platform
- For you who
- already run installations with your own installers or subcontractors, as a retailer or an installation company, and want the whole flow in one system.
- You keep
- Your installers, your operation, and your customer relationship.
- Done takes care of
- The software: Backoffice, the customer app, and the installer app, plus Done's network when you need extra capacity.
Installation Services
- For you who
- sell products that need installing but don't want to build an installation organization of your own.
- You keep
- The sale, and invoicing your customer.
- Done takes care of
- The installation: Done recruits and manages the installers, talks to your customers, and is the one partner you deal with.
Full Service
- For you who
- want to offer installed products without handling installation, invoicing, or warranty claims yourself.
- You keep
- Your product and your brand.
- Done takes care of
- Everything after the sale: material, installation, and invoicing your customer as merchant of record, including support and warranty claims.
Three ways to work with Done
Three offers for different kinds of companies, all on the same platform.
For companies that sell installation without an installation team: Done recruits and manages the installers and handles customer contact.
- Backoffice, customer app, and installer app
- Bring your own installers
- Access to Done's 500+ vetted installers
- Done recruits and manages the installers
- One partner accountable for every installation
- Done handles customer communication
For brands that want to sell installed products: Done handles material, installation, and invoicing your customer.
- Backoffice, customer app, and installer app
- Bring your own installers
- Access to Done's 500+ vetted installers
- Done recruits and manages the installers
- One partner accountable for every installation
- Done handles customer communication
- Done orders and delivers the material
- Done invoices the end customer
- Done is the merchant of record and handles support and warranty claims
Done Platform
For companies with their own installers: run every installation in one system, with Done's network when you need more.
Book a meetingInstallation Services
For companies that sell installation without an installation team: Done recruits and manages the installers and handles customer contact.
Book a meetingFull Service
For brands that want to sell installed products: Done handles material, installation, and invoicing your customer.
Book a meetingBackoffice, customer app, and installer app
Bring your own installers
Access to Done's 500+ vetted installers
Done recruits and manages the installers
One partner accountable for every installation
Done handles customer communication
Done orders and delivers the material
Done invoices the end customer
Done is the merchant of record and handles support and warranty claims
Four questions that point the way
Your answers usually make it clear which offer fits. They are also a good start for the first meeting.
Do you have installers today?
If you already run your own crews or subcontractors, the platform is often enough. If not, Done can supply and manage them.
Who should own the customer contact?
Keep it yourself, or let Done handle communication with your customer from booking to completed installation.
Who should invoice the customer?
With Done Platform and Installation Services, you invoice. With Full Service, Done invoices and handles support and warranty claims.
Where do you sell?
Done Platform works in any country, and Done is focused on Europe. For Installation Services and Full Service, we go through your markets together.
Questions about the offers
Yes. All three run on the same platform with the same data, so a switch changes who does the work, not the system. Orders, history, and configuration stay where they are.
Yes. You can bring your own installers and use the Done network for regions and peaks your own crews can't cover. Elbilsvaruhuset.se, for example, runs its own crews alongside capacity from the Done network.
With Full Service, Done does, and as merchant of record also handles support and warranty claims. With Done Platform and Installation Services, you invoice your customer yourself.
No. Orders can be created in Backoffice from day one. Connecting your shop or CRM through the Partner API can come later, once the flow works.
Book a meeting with Alek on the contact page, or email alek@done.green. Tell us what you sell and what you do today, and we'll suggest the offer that fits.
Find the offer that fits you
Tell Alek what you sell, what you handle yourself today, and where you want to go. We'll suggest the setup that fits.
Contact sales