Customer story
E.ON Drive runs service for around 6,500 charge points on Done
Under a framework agreement, Done is responsible for service and maintenance of E.ON Drive's charging infrastructure across Sweden. Case handling is automated, annual inspections are route-planned, and E.ON Drive's operations team and customers can follow every assignment.
At a glance
Company
Operates EV charging infrastructure in Sweden as part of E.ON, one of Europe's largest energy companies
Done's role
Service and maintenance of the charging infrastructure, under a framework agreement
Setup
Cases and inspections run on Done's platform; Done's installer network carries out the work
Scale
Around 6,500 charge points across Sweden, including customer-owned sites that E.ON Drive operates
The challenge
E.ON Drive wants to lead the aftermarket and operation of charging stations in Sweden. That means keeping around 6,500 charge points working across the whole country, on hardware from manufacturers such as Garo E-Mobility, Zaptec, ChargeStorm, Charge Amps and Alfen. Some of the sites are owned by E.ON Drive's customers, with E.ON Drive responsible for operations.
A charge point that is down is one nobody can use. Every service case has to be picked up fast, sent to the right technician and documented properly, wherever in Sweden it occurs.
To meet that demand as the market grows, E.ON Drive signed a framework agreement that makes Done responsible for service and maintenance of its charging infrastructure.
The solution
The whole aftermarket on one platform
E.ON Drive uses Done's installation and service platform to manage service cases and maintenance across Sweden:
- Case handling is automated in the platform, from fault report to resolution
- Annual inspections are route-planned, so technicians spend less time driving between sites
- E.ON Drive's operations team and its customers can follow every ongoing assignment
- Done's installer network carries out the work, on chargers from several manufacturers
“To grow sustainably and safely, service and aftermarket operations need to be as smart as the charging solution itself. With Done, we gain a digital partner that helps us ensure high quality and quick response times for customers across the country.”
Fredrik Kryhl
Head of E.ON Drive Sweden
“E.ON Drive is at the forefront of electrification and operations. Being part of their journey is both a privilege and proof that our model works. Together, we can build a more efficient and sustainable aftermarket that benefits both customers and installers.”
Malin Granlund
Founder & CEO, Done
Keep exploring
Put your charge points under one service flow
Show us your charging network and how service cases reach you today. We'll map out case handling, route-planned inspections and reporting for your network.
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