Customer story
Elbilsvaruhuset.se scales installations without losing control
One of Sweden's fastest-growing EV charging and energy storage companies runs thousands of installations on Done. Its own crews and Done's installer network work in the same system, and the team follows every job in real time.
At a glance
Company
Has sold EV charging and energy storage, installation included, to homes and businesses since 2021
Done's role
Installation platform: dispatch, customer communication, quality control and invoicing
Setup
Own crews on the Done platform, plus capacity from Done's installer network
Scale
Thousands of installations across Sweden, from order to completion in one system
The challenge
Elbilsvaruhuset.se sells EV charging and energy storage to homes and businesses, with products, installation and support in one offer. Since 2021 it has helped thousands of customers electrify, and it is a charging partner to leading automotive brands and resellers.
Volumes rise, jobs spread across regions, and delivery depends on a mix of own crews and subcontractors. Coordinated by hand, that mix turns into spreadsheet dispatch, phone tag and a pile of subcontractor invoices at month end. Elbilsvaruhuset.se wanted to scale delivery while keeping full control of quality, timelines and costs.
The company already used Done: CEO Filip Sernhede was quoted at Done's platform launch. In September 2025 it made Done its strategic installation platform.
The solution
One system for own crews and network capacity
Every job runs in Done, from order to completion. In practice, the team:
- Matches certified installers to each job and time window, which shortens lead times
- Sells at fixed prices, with add-ons the customer approves in the app, which means fewer disputes and faster invoicing
- Applies the Swedish green technology deduction with the right documentation and less admin
- Uses photo checklists, AI review and a timeline shared by Elbilsvaruhuset.se, installer and customer, which cuts revisits and support tickets
- Tracks SLAs with live status per region and partner
- Sends customer invoices and installer self-billing automatically, VAT and references included, and exports to Fortnox for a faster month end
“Done has become a core part of how we run installations as our business grows. The platform makes it simple to coordinate our own crews and add capacity from Done's network where needed. As volumes rise, we get scalability without losing control, and a customer journey we can follow in real time.”
Filip Sernhede
CEO, Elbilsvaruhuset.se
CRM integration and AI photo review
Elbilsvaruhuset.se is integrating Done with its own custom-built CRM. Done's open APIs and plug-ins also connect to tools such as Salesforce, HubSpot, Shopify, WooCommerce, NetSuite and Slack.
The company is one of the first to use Done's AI features. The AI reviews the photos customers upload and suggests the right materials before the visit. That means fewer order errors, less time spent and a better customer experience.
Results and what's next
Growth through a turbulent year
The Nordic market for EV charging and home energy had a rough 2024. Many companies went bankrupt, especially those with large in-house field teams, and many are now moving to an asset-light model with subcontractors.
Elbilsvaruhuset.se kept growing through that period. It runs lean, with subcontractor capacity, a standardized process and live oversight at every step, and it has kept installation quality high and customer satisfaction very high across channels and regions. “We have been able to scale while keeping installations, finance and support lean, and we maintain the same strong level of control,” says Filip Sernhede.
Next step
Elbilsvaruhuset.se will scale installation capacity across Sweden, then assess launches in selected European markets with partners. Done supports multi-country rollouts with local tax and compliance, language and price list templates, unified reporting and fast onboarding of installer networks.
“We are impressed by Elbilsvaruhuset.se's momentum and how thoughtfully they run operations and customer delivery, automating what should be automated and keeping personal service where it matters.”
Malin Granlund
Founder & CEO, Done
Keep exploring
Run your own crews and Done's network in one system
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