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Done vs Installer: two installation platforms, two operating models
Installer, based in Oslo, pairs installation software with a marketplace of installer companies and sells across Europe and North America. Done also pairs software with installers. The difference is how much Done can take off your hands: it can manage the installers and your customer communication, or deliver the whole job as merchant of record.
The short version
Both give you software and access to installers. What separates them is who runs the operation day to day, and how well each one knows Swedish installations.
Installer is a good choice when
- You install many product categories, not only energy products
- You want to pick installer companies from a marketplace and manage those relationships yourself
- Your team is set up to run day-to-day operations on the platform
Done is the better fit when
- You want Done to recruit and manage the installers and handle customer communication
- You want one partner for material, installation, and invoicing, liable for support and warranty claims
- Your installations are in Sweden, and you want föranmälan, reverse VAT, and the green-tech deduction handled in the workflow
- You want AI to check the customer's photos of the electrical cabinet before anyone drives out
Capability by capability
Installation workflow from order to finished job
Core ground for both: matching, scheduling, field documentation, and tracking.
DoneInstallerAccess to installers
Installer: a marketplace of installer companies. Done: 500+ vetted installers.
DoneInstallerRun your own installers on the platform
On Done, this is the Done Platform tier.
DoneInstallerVendor manages the installers and customer communication for you
Done's Installation Services. On Installer, your team runs the operation and works with installer companies through the platform.
DoneInstallerMaterial, installation, and invoicing from one partner
Done's Full Service: Done is merchant of record and liable for support and warranty claims.
DoneInstallerBranded customer experience
Both let the end customer follow the job. Done's app covers tracking, chat, video calls, quote approval, and invoices on iOS, Android, and web.
DoneInstallerAI in the workflow
Installer's assistant answers installer calls, qualifies leads, and drafts compliance documents. Done's AI checks cabinet photos before dispatch, triages customer chat, and reads electricity bills for föranmälan.
DoneInstallerWorks across many countries
Both. Done is focused on Europe, and Done Platform works in any country.
DoneInstallerProduct categories beyond energy
Installer covers many kinds of installation. Done specializes in EV chargers, home batteries, heat pumps, and solar, plus smaller electrical work.
DoneInstaller
| Capability | Done | Installer |
|---|---|---|
Installation workflow from order to finished job Core ground for both: matching, scheduling, field documentation, and tracking. | ||
Access to installers Installer: a marketplace of installer companies. Done: 500+ vetted installers. | ||
Run your own installers on the platform On Done, this is the Done Platform tier. | ||
Vendor manages the installers and customer communication for you Done's Installation Services. On Installer, your team runs the operation and works with installer companies through the platform. | ||
Material, installation, and invoicing from one partner Done's Full Service: Done is merchant of record and liable for support and warranty claims. | ||
Branded customer experience Both let the end customer follow the job. Done's app covers tracking, chat, video calls, quote approval, and invoices on iOS, Android, and web. | ||
AI in the workflow Installer's assistant answers installer calls, qualifies leads, and drafts compliance documents. Done's AI checks cabinet photos before dispatch, triages customer chat, and reads electricity bills for föranmälan. | ||
Works across many countries Both. Done is focused on Europe, and Done Platform works in any country. | ||
Product categories beyond energy Installer covers many kinds of installation. Done specializes in EV chargers, home batteries, heat pumps, and solar, plus smaller electrical work. |
Based on each vendor's public information as of October 2026. Products change, so check current details with each vendor.
Where the two models part ways
Three differences decide how much of the work stays with your team.
Operations
Hand over as much of the operation as you want
On Installer, your team runs the operation and works with installer companies from the marketplace. Done supports that model too: on Done Platform you run your own installers and draw on Done's network. With Installation Services, Done recruits and manages the installers and handles customer communication. With Full Service, Done also orders the material, invoices your customer, and answers for support and warranty claims.
- A network of 500+ vetted installers
- 9-step vetting, and every installation rated by the customer
- 80% of customers reach an available installer the same day and 50% within two hours
- Switch between the three offers on the same platform and data
Swedish depth
Swedish rules, built into the workflow
Done grew up on Swedish installations. In Sweden, the rules that slow a job down are part of the flow, from the grid operator's föranmälan to the deductions on the invoice.
- Electricity bills matched against 150+ Swedish grid operators to see which require föranmälan
- Reverse VAT and the green-tech deduction handled in invoicing
- Installer self-billing, so installers get paid without sending invoices
- Electrical safety documentation to Elsäkerhetsverket requirements on every job
Before the visit
Problems surface before the installer drives out
The customer photographs the electrical cabinet in the app before the visit. AI identifies the meter, checks fuse box capacity and space, and flags likely extra costs, so the quote is right before anyone is on site. Chat, calls, and quote approval then happen in the same app.
- Quotes for extra work built from your price list and approved by the customer in the app
- Only approved costs can be invoiced
- Chat triage escalates when an installer is slow to reply
- Every message and photo on the job record, visible to your team
Running on Done today
20,000+ installations, a 4.8/5 average customer rating, and these public partnerships.
Tesla
Wall Connector with installation, offered when you buy a Tesla in Sweden. Fixed price, green-tech deduction included.
E.ON Drive
Service and maintenance of around 6,500 public and commercial charge points across Sweden, under a framework agreement.
Elbilsvaruhuset
Thousands of installations, split between its own crews and Done's network, with Done integrated into its in-house CRM.
E2Charge (Malmbergs)
A complete charger-plus-installation offer, launched without building an installer network. Hundreds of installations, 4.7/5 CSAT.
Wattif
The Nordic charge point operator adds charge points at existing sites through Done, with site assessments over video.
KGK
Home charger installations sold through Swedish car dealers, plus annual service contracts covering 1,000+ charging stations.
Frequently asked questions
More comparisons
Start from the installers you have
Tell us which installers you work with today and where. We will show you what Done would take over and what you would keep.
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