We run Salesforce as our CRM. Does Done replace it?

No. Done is the installation layer next to your CRM. Salesforce is on Done's integration list, and the Partner API handles order creation and two-way status sync, so deals close in Salesforce and installations run on Done.

Can we move installations from Salesforce Field Service to Done?

Yes. Orders are created through the Partner API or in Backoffice, webhooks keep surrounding systems in sync, and your installers get the Done installer app. Start with a pilot batch before you move the volume.

We employ our own technicians. Does Done still make sense?

Yes. That is the Done Platform offer: your crews work in Done with scheduling, apps, quotes, and structured reports. You can add Done's network for peaks and new regions, the way Elbilsvaruhuset combines its own crews with Done capacity.

What does the Partner API cover?

Order creation with your own reference IDs, two-way status sync, and webhooks when an order is matched, scheduled, reported, completed, invoiced, or cancelled. An article and pricing API lets you show installation prices in your checkout.

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Done vs Salesforce Field Service: product or project?

Salesforce Field Service is serious enterprise software: field-service management you can configure for almost any kind of work, native to Salesforce CRM. Done is built for energy installations and runs them from day one, with installers available if you need them.

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The short version

The two overlap on installations but come from different directions. What decides it is your current stack, who does the installing, and how much configuration you want to own.

Salesforce Field Service is a good choice when

Your company runs on Salesforce and wants field operations in the same system
You manage many kinds of field work, not only energy installations
You employ or contract your own field workforce
You have Salesforce admins or an implementation partner to configure and maintain it

Done is the better fit when

You want installation workflows that work from day one, without a configuration project
You need installers, or want Done to run the operation for you
You need installation finance built in: installer self-billing, plus reverse VAT and the green-tech deduction in Sweden
Your customers expect an app built around their installation

Capability by capability

Installation workflow out of the box
Salesforce Field Service is general-purpose: installation flows are built through configuration and implementation work.
Done
Salesforce FS
Live without a configuration project
Salesforce Field Service is usually rolled out with admins or an implementation partner.
Done
Salesforce FS
Installers supplied by the vendor
Salesforce is software: you bring the workforce. Done adds 500+ vetted installers.
Done
Salesforce FS
Vendor runs the operation for you
With Installation Services, Done recruits and manages the installers and handles customer communication. With Full Service, Done is also merchant of record.
Done
Salesforce FS
Installation finance: self-billing, plus Swedish reverse VAT and green-tech deduction
Possible in Salesforce through custom development or add-ons. Built into Done's invoicing.
Done
Salesforce FS
Customer app for the installation
Salesforce offers customer portals and appointment tracking that you configure. Done's app covers tracking, chat, video calls, quote approval, and invoices out of the box.
Done
Salesforce FS
AI for installation photos and customer chat
Salesforce has general-purpose AI you can configure. Done's AI is built for cabinet photos, customer chat, and electricity bills.
Done
Salesforce FS
Installation reports out of the box
Done generates structured reports with photos as PDFs. In Salesforce, report templates are part of the configuration.
Done
Salesforce FS
CRM and ERP integration
A Salesforce strength: native to its own ecosystem. Done integrates with Salesforce, SAP, Dynamics 365, Fortnox, and more.
Done
Salesforce FS
One system for every kind of field work
Salesforce Field Service is built for exactly that. Done specializes in energy installations and the service of charging infrastructure.
Done
Salesforce FS

Capability	Done	Salesforce FS
Installation workflow out of the box Salesforce Field Service is general-purpose: installation flows are built through configuration and implementation work.
Live without a configuration project Salesforce Field Service is usually rolled out with admins or an implementation partner.
Installers supplied by the vendor Salesforce is software: you bring the workforce. Done adds 500+ vetted installers.
Vendor runs the operation for you With Installation Services, Done recruits and manages the installers and handles customer communication. With Full Service, Done is also merchant of record.
Installation finance: self-billing, plus Swedish reverse VAT and green-tech deduction Possible in Salesforce through custom development or add-ons. Built into Done's invoicing.
Customer app for the installation Salesforce offers customer portals and appointment tracking that you configure. Done's app covers tracking, chat, video calls, quote approval, and invoices out of the box.
AI for installation photos and customer chat Salesforce has general-purpose AI you can configure. Done's AI is built for cabinet photos, customer chat, and electricity bills.
Installation reports out of the box Done generates structured reports with photos as PDFs. In Salesforce, report templates are part of the configuration.
CRM and ERP integration A Salesforce strength: native to its own ecosystem. Done integrates with Salesforce, SAP, Dynamics 365, Fortnox, and more.
One system for every kind of field work Salesforce Field Service is built for exactly that. Done specializes in energy installations and the service of charging infrastructure.

Based on each vendor's public information as of October 2026. Products change, so check current details with each vendor.

Four places the difference shows

What can be configured also has to be configured. Here is where a platform built for installations and a general field-service suite differ.

Workforce and operations

Manage a workforce, or choose an operating model

Salesforce Field Service is built to manage a workforce you already employ or contract, which suits utilities and manufacturers with standing field crews. Done lets you choose how much to run yourself: your own crews on Done Platform, Done's network for extra capacity, or Installation Services and Full Service, where Done runs the operation.

A network of 500+ vetted installers
9-step vetting, and every installation rated by the customer
80% of customers reach an available installer the same day and 50% within two hours
Switch between the three offers on the same platform and data

Customer experience

Built around the homeowner as well as the technician

Field-service software is organized around the mobile worker: schedules, routes, job sheets. That is the right lens for large field operations. A home installation also needs the customer's lens: what happens next, what it costs, who is coming. Done's customer app is built for that.

Live tracking from order to finished installation
Chat with photos, video, and documents, plus phone-style audio and video calls
A photo pre-check, so surprises surface before installation day
Quote approval, invoices, and installer reviews in the same app

Invoicing and payouts

Installation finance, included

In Salesforce, installer self-billing and the green-tech deduction need custom development or add-ons. On Done, the customer invoice, the installer payout, and the tax treatment come from the same job data, so nothing is keyed in twice or reconciled by hand.

Installer self-billing: installers get paid without sending invoices
In Sweden, reverse VAT and the green-tech deduction are handled in invoicing
Only costs the customer approved can be invoiced, so there is nothing to dispute

Compliance and AI

Reports, föranmälan, and installation AI, built in

Configuration can copy a workflow. The specifics of Swedish energy installations take much longer to build, and in Done they are already there.

Structured installation reports with photos, generated as PDFs and sent by webhook
AI reads photos of the electrical cabinet and flags likely extra costs before dispatch
Chat triage scores every customer message and escalates when an installer does not reply
Föranmälan requirements mapped across 150+ Swedish grid operators

Running on Done today

20,000+ installations, a 4.8/5 average customer rating, and these public partnerships.

Tesla

Wall Connector with installation, offered when you buy a Tesla in Sweden. Fixed price, green-tech deduction included.

E.ON Drive

Service and maintenance of around 6,500 public and commercial charge points across Sweden, under a framework agreement.

Elbilsvaruhuset

Thousands of installations, split between its own crews and Done's network, with Done integrated into its in-house CRM.

E2Charge (Malmbergs)

A complete charger-plus-installation offer, launched without building an installer network. Hundreds of installations, 4.7/5 CSAT.

Wattif

The Nordic charge point operator adds charge points at existing sites through Done, with site assessments over video.

KGK

Home charger installations sold through Swedish car dealers, plus annual service contracts covering 1,000+ charging stations.

20,000+

Installations completed

4.8/5

Average customer rating

500+

Vetted installers

80%

Reach an installer the same day

Frequently asked questions

More comparisons

Done vs Jumptech

Installation workflow software vs a platform that can also supply and run the installers.

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Done vs Installer

Two installation platforms with installer supply. The difference is who runs the operation.

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Done vs manual coordination

One installation walked through twice: on spreadsheets and phone, then on Done.

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Keep Salesforce. Add Done for installations.

Deals close in your CRM, installations run on Done, and the Partner API connects the two. We will show you how it fits your stack.

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